Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Pawsylux. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Order Processing
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Orders are processed within 1–3 business days.
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Orders are processed Monday through Friday, excluding weekends and holidays.
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Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
United States
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Standard Shipping: 7–12 Business Days
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Free Shipping: Available on orders over $75
Please note that shipping times are estimates and may vary depending on your location and carrier availability.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
Shipping Delays
While we strive to deliver every order on time, occasional delays may occur due to:
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Severe weather
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Holidays
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Carrier delays
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High order volume
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Customs or unforeseen circumstances
We appreciate your patience and understanding.
Incorrect Shipping Address
Please ensure that your shipping address is correct before placing your order.
Pawsylux is not responsible for packages shipped to an incorrect address provided during checkout.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Email: pawsylux@gmail.com
We will work with the shipping carrier to resolve the issue as quickly as possible.
Multiple Shipments
Some orders may arrive in separate packages depending on product availability or warehouse location.
If this happens, you will receive separate tracking information for each shipment.
International Shipping
At this time, Pawsylux ships only within the United States.
Questions?
If you have any questions about shipping or your order, please contact us.
Email: pawsylux@gmail.com
We aim to respond to all inquiries within 24 hours on business days.